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FAQ

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  • Which countries do you mainly export to?

    Our products are exported to over 30+ countries and regions worldwide, including the USA, Canada, UK, Germany, Spain, Italy, Australia, Japan , and South Korea etc., with long-term partnerships established with well-known European and American mobility brands and chain retailers.

  • How will the goods be shipped to customers?

    We are conveniently located near both Ningbo and Shanghai seaports, making sea freight export highly efficient and cost-effective. For urgent orders, air freight via Wenzhou Airport or Shanghai International Airport is also available to ensure timely delivery.

  • What are your payment terms?

    We will confirm the trade terms with you at the time of quotation, including FOB, CIF, CNF, DDP, or other arrangements as required. For mass production orders, we generally require a 30% deposit in advance, with the balance payable against the Bill of Lading. We primarily accept T/T bank transfer, and L/C is also acceptable.

  • How do you ensure product quality?

    Quality is the foundation of everything we do. We implement strict quality control at every stage of production, and all products are subject to 100% final inspection in accordance with customer requirements and international standards. Our factory holds ISO 9001, ISO 14001, ISO 45001, and ISO 13485 certifications, and all products have been tested and approved by CE and FDA, L6e-A, EEC / E-mark, fully meeting the strict requirements of European and American markets.

  • How many employees do you have, and how many are technical staff?

    We have over 200+ employees with a dedicated and professional team covering R&D, quality control, production, and international sales, all working in close coordination to ensure efficient operations and high-quality output.

  • What is your production capacity?

    We have large-scale production capabilities with an annual output of over 200,000 units, allowing us to flexibly accommodate both large and small volume orders from customers worldwide.

  • What materials do you use for your products?

    We offer three material options to meet different market needs:

    Aluminum Alloy— Lightweight and durable, excellent value for money, ideal for everyday use

    Carbon Fiber— Ultra-light and high-strength, premium quality for high-end markets

    Carbon Steel — Sturdy and stable with superior load-bearing capacity, suitable for users requiring greater strength

  • Can you produce customized products?

    Yes, customization is one of our core strengths. We can develop and produce products based on customers' drawings or samples, providing full OEM and ODM support to meet diverse and personalized requirements.

  • What markets are your products mainly sold to?

    Our products are mainly sold to Europe, North America, Japan, Australia, and other global markets for over 30+ countries, serving elderly care institutions, medical device distributors, chain retailers, and individual end-users worldwide.

  • What products do you offer?

    We specialize in the R&D, manufacturing, and export of high-quality mobility device products. Our range includes lightweight folding and multi-functional four-wheel electric mobility scooters, electric bicycles, and age-friendly rehabilitation aids of electric wheelchairs, available in aluminum alloy, carbon fiber, and carbon steel materials.

  • Are you a direct manufacturer or a trading company?

    We are a technology-driven enterprise integrating manufacturing and trade. With our own production facilities and international trade department, we design, produce and sell directly, ensuring the best quality products and most competitive prices for our customers.

  • How soon will you reply after we send an inquiry?

    We will get back to you within 24 hours upon receipt of your inquiry on working days.

Have other questions for us? Ask our experts directly!